Unemployment Assistance

The Unemployment Insurance (UI) program provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work, and looking for a job.  Our on site Unemployment Representative can help you navigate the sometimes overwhelming process, but chances are you might be able to answer your questions online or by phone!

Learn about eligibility requirements and more by visiting the State of Massachusetts overview of the program and its benefits here. 

Ready to get started? Apply for benefits or log into your account at http://www.mass.gov/lwd/unemployment-insur/claimants/


Massachusetts Department of Unemployment affairs

  • To apply for benefits by phone, call the TeleClaim Center at (877) 626-6800
  • To request a payment by phone, call TeleCert at (617) 626-6338
  • To check your payment status by phone, call the Payment Status Line at (617) 626-6563
  • To set or change your TeleCert PIN by phone, call the PIN Service Line at (617) 626-6943

All lines open Monday to Friday, 8:30am-4:30pm